Overview
Tidio is a customer service platform combining website live chat, a shared help desk inbox for email and social messages, and the Lyro AI agent that answers questions from a company's help content and store data. It focuses on ecommerce, with Shopify and WooCommerce product and order integrations, and also serves service businesses. Pricing is based on billable conversations, with Lyro and Flows sold as add-ons.
Label: Vendor-described — Captured from the vendor's own materials. Not independently verified.
Best for
- Small businesses and online stores wanting live chat plus an AI chatbot
- Shopify and WordPress sites handling repetitive customer questions
Key features
- Live chat and ticketing across email, social and messaging
- Lyro AI agent that answers common questions with human handoff
- No-code Flows for automated visitor engagement
- Multichannel inbox with Messenger, Instagram and WhatsApp
- Shopify and WordPress integrations
- Free plan with 50 conversations per month
What it does
- Website live chat and ticketing
- Lyro AI agent that answers from help center and store data
- Shared inbox for email, WhatsApp, Instagram and Messenger
- Flows for proactive chat triggers
- Product recommendations in chat
- Analytics and revenue attribution
Use cases
Not mapped to a use case yet.
Drawbacks & cautions
- Free plan includes 50 billable conversations/month and 50 lifetime Lyro conversations
- Lyro AI and Flows are priced as separate add-ons
- OpenAPI access is mainly on Plus and Premium plans
What users say
Across Capterra reviews, users find Tidio easy to set up and value its Lyro AI agent and unified inbox for small-business support. Common complaints are feature gating by plan, basic analytics and limited customization.
What people like
- Quick to install and customize without technical help capterra.com, capterra.co.uk
- Lyro AI and chatbot flows handle routine questions and free up staff capterra.com, capterra.co.uk
- Chats, email and social messages handled in one inbox capterra.com
- Good value for small businesses, with a usable free tier capterra.com, capterra.co.uk
Common complaints
- Advanced automation and integrations locked to higher plans; free plan caps chats capterra.com, capterra.co.uk
- Analytics and reporting are fairly basic capterra.com, capterra.co.uk
- Limited branding and widget customization; some settings hard to find capterra.com
- Occasional delayed notifications, mobile sync issues or slow widget loading capterra.com
Scores are shown as each site published them on the date checked. They come from those sites' reviewers, not from us, and they never affect our rankings. Ratings based on fewer than 10 reviews are left out. The summaries are our own words, gathered Oct 22, 2026; follow the links to read the reviews.
Alternatives
- Botpress — Platform for building AI agents for customer support across webchat, WhatsApp and helpdesks
- Chatbase — Build AI agents trained on your content to answer customers across chat, email and voice
- Fin — AI customer service agent that resolves support conversations across chat, email and voice
- LiveChat — Website live chat with an AI agent, ticketing and ecommerce sales tools
Evidence
| Fact | Label | Source | Observed |
|---|---|---|---|
| hasApi | Vendor-described | developers.tidio.com | Oct 17, 2026 |
| overview | Vendor-described | www.tidio.com | Oct 17, 2026 |
| pricing | Vendor-described | www.tidio.com | Oct 17, 2026 |
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