Overview
LiveChat is live chat software for websites with an AI agent that answers questions around the clock, visitor tracking, lead qualification and ticketing. Ecommerce features include cart previews, abandoned-cart campaigns and AI order-status checks through Shopify or WooCommerce. It also connects to WhatsApp, Messenger and SMS.
Label: Vendor-described — Captured from the vendor's own materials. Not independently verified.
Best for
- Online stores and SaaS sites wanting live chat plus an AI agent
- Small to large support and sales teams handling website visitors
Key features
- AI agent answers questions and checks order status 24/7
- Real-time visitor tracking and cart previews
- Behavior-triggered chat campaigns, e.g. cart recovery
- Lead qualification, routing and ticket creation
- Integrations with Shopify, WordPress, WooCommerce, WhatsApp
- Sales reporting comparing AI and human agents
What it does
- AI agent for 24/7 answers
- AI Copilot and reply suggestions
- Chat-to-ticket with summaries
- Visitor tracking and proactive campaigns
- Ecommerce cart previews and order-status checks
- WhatsApp, Messenger and SMS channels
Use cases
Not mapped to a use case yet.
Drawbacks & cautions
- Essential keeps 60 days of chat history and includes 10 AI resolutions per month
- Extra AI resolutions cost $49.50 per 50
- Chat summaries and team performance reports require Growth
What users say
Across a large base of Capterra reviews, LiveChat is praised for being easy to use with good support and lead capture, while price and occasional lag or notification glitches are the main complaints. Its small Trustpilot profile is negative, mostly about billing.
What people like
- Easy to set up and learn, even for non-technical staff capterra.com, capterra.com
- Responsive, helpful customer support capterra.com
- Helps turn website visitors into leads and sales capterra.com, uk.trustpilot.com
Common complaints
- Pricey for small businesses and growing teams capterra.com, capterra.com, uk.trustpilot.com
- Occasional lag, connection drops and missed notifications capterra.com, capterra.com
- Billing and cancellation disputes reported on Trustpilot uk.trustpilot.com
Scores are shown as each site published them on the date checked. They come from those sites' reviewers, not from us, and they never affect our rankings. Ratings based on fewer than 10 reviews are left out. The summaries are our own words, gathered Oct 22, 2026; follow the links to read the reviews.
Alternatives
- Botpress — Platform for building AI agents for customer support across webchat, WhatsApp and helpdesks
- Chatbase — Build AI agents trained on your content to answer customers across chat, email and voice
- Fin — AI customer service agent that resolves support conversations across chat, email and voice
- Tidio — Live chat, help desk and Lyro AI agent for answering customer questions, aimed at online stores
Evidence
| Fact | Label | Source | Observed |
|---|---|---|---|
| hasApi | Vendor-described | www.livechat.com | Oct 17, 2026 |
| integrations | Vendor-described | www.livechat.com | Oct 17, 2026 |
| overview | Vendor-described | www.livechat.com | Oct 17, 2026 |
| pricing | Vendor-described | www.livechat.com | Oct 17, 2026 |
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