Overview
Chatbase is a platform for building AI agents that answer customer questions on websites, messaging apps, email and voice. Agents follow instructions and guardrails, can take actions such as looking up orders or time slots, and hand off to humans in a shared helpdesk. It includes analytics on topics and sentiment and is aimed at support, sales and product teams.
Label: Vendor-described — Captured from the vendor's own materials. Not independently verified.
Best for
- Businesses adding an AI support agent trained on their own content
- Support and sales teams handling chat, email and WhatsApp
Key features
- No-code AI agents for support, sales and product guidance
- Plain-language procedures with actions like order lookups
- Deploy to website, Slack, WhatsApp, email and voice
- Shared helpdesk for AI and human agents
- Analytics on topics, sentiment and resolution rates
- Guardrails; SOC 2 Type II, GDPR, HIPAA listed
What it does
- AI agents for support, sales and product guidance
- Actions such as order lookup, invoices and booking time slots
- Channels: website chat, WhatsApp, Meta apps, Slack, email and voice
- Shared helpdesk for AI and human agents
- Analytics on topics, sentiment and trends
- REST API on Standard plan and above
Use cases
Not mapped to a use case yet.
Drawbacks & cautions
- API access is not included on Hobby; it starts at Standard
- Extra credits cost $40 per 1,000 and extra agents $300 per agent per year
- Removing Chatbase branding is a paid add-on
What users say
Trustpilot reviewers mostly find Chatbase easy to set up with helpful support, and G2 ratings are high. Complaints center on billing transparency and occasional reliability or escalation problems.
What people like
- Quick to build a custom chatbot with an intuitive interface uk.trustpilot.com
- Responsive, friendly support that works through problems uk.trustpilot.com
- Handles routine customer questions and saves support time uk.trustpilot.com
Common complaints
- Billing details such as add-ons and auto-recharge feel unclear to some uk.trustpilot.com
- Hard to reach a human for complex technical issues uk.trustpilot.com
- A few reliability reports, such as slow responses or unexplained agent changes uk.trustpilot.com
Scores are shown as each site published them on the date checked. They come from those sites' reviewers, not from us, and they never affect our rankings. Ratings based on fewer than 10 reviews are left out. The summaries are our own words, gathered Oct 22, 2026; follow the links to read the reviews.
Alternatives
- Botpress — Platform for building AI agents for customer support across webchat, WhatsApp and helpdesks
- Fin — AI customer service agent that resolves support conversations across chat, email and voice
- LiveChat — Website live chat with an AI agent, ticketing and ecommerce sales tools
- Tidio — Live chat, help desk and Lyro AI agent for answering customer questions, aimed at online stores
Evidence
| Fact | Label | Source | Observed |
|---|---|---|---|
| capabilities | Vendor-described | www.chatbase.co | Oct 17, 2026 |
| hasApi | Vendor-described | www.chatbase.co | Oct 17, 2026 |
| integrations | Vendor-described | www.chatbase.co | Oct 17, 2026 |
| overview | Vendor-described | www.chatbase.co | Oct 17, 2026 |
| pricing | Vendor-described | www.chatbase.co | Oct 17, 2026 |
Spot something wrong? Send a correction.