Overview
Otter.ai is an AI meeting assistant that joins or records meetings to produce transcripts, summaries and searchable notes. It works with Zoom, Microsoft Teams and Google Meet, and higher tiers add CRM sync with Salesforce and HubSpot, Zapier, and custom AI workflows. Enterprise adds an API, webhooks and a sales-focused notetaker.
Label: Vendor-described — Captured from the vendor's own materials. Not independently verified.
Best for
- Sales, recruiting and education teams that need searchable meeting transcripts
- Individuals and small teams wanting automatic notes from Zoom, Meet or Teams calls
Key features
- Real-time transcription with speaker recognition
- Automated summaries with decisions and action items
- Otter AI Chat to search across past meetings
- Pre-call briefings and Live-Assist coaching during calls
- CRM sync with HubSpot and Salesforce
- Bot-free recording from the desktop app
What it does
- Meeting and recording transcription
- Imported audio file transcription
- Zoom, Teams and Google Meet support
- CRM sync with Salesforce and HubSpot (Pro and up)
- Custom AI workflows (Business)
- API and webhooks (Enterprise)
Use cases
- Take meeting notes and capture action items automatically — Transcribes meetings on Zoom, Teams and Google Meet; Pro and higher plans sync with Salesforce and HubSpot.
Drawbacks & cautions
- Free Basic plan is capped at 300 minutes per month and 30 minutes per conversation
- Pro limits meetings to 90 minutes and 1,200 minutes per user per month
- API and webhooks are only on Enterprise
What users say
Across Capterra, G2 and Trustpilot reviews, users find Otter easy to use and a real time-saver for meeting notes. The most common complaints are transcription and speaker-labeling errors in noisy or multi-speaker calls, plus tight free-plan limits.
What people like
- Easy to set up and use, with a clean interface capterra.com, g2.com
- Saves time by removing manual note-taking so people can focus on the conversation capterra.com, ie.trustpilot.com
- Keyword search across past transcripts and automatic summaries make meetings easy to revisit capterra.com
- Support is often described as responsive, including on billing and refund requests ie.trustpilot.com
Common complaints
- Transcription errors with accents, background noise or many speakers capterra.com, g2.com
- Speakers get mislabeled or merged in larger meetings capterra.com
- Free-tier minute caps are tight and paid plans feel pricey for occasional use capterra.com, ie.trustpilot.com
- Assistant can auto-join meetings unexpectedly and is hard to stop; some report unwanted charges capterra.com, ie.trustpilot.com
Scores are shown as each site published them on the date checked. They come from those sites' reviewers, not from us, and they never affect our rankings. Ratings based on fewer than 10 reviews are left out. The summaries are our own words, gathered Oct 22, 2026; follow the links to read the reviews.
Alternatives
- Fathom — Free AI notetaker for Zoom, Google Meet and Teams with summaries, action items and CRM sync
- Fireflies.ai — AI notetaker that records, transcribes, summarizes and searches your meetings
Evidence
| Fact | Label | Source | Observed |
|---|---|---|---|
| integrations | Vendor-described | otter.ai | Oct 17, 2026 |
| pricing | Vendor-described | otter.ai | Oct 17, 2026 |
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