Overview
Fathom is an AI notetaker that records, transcribes and summarizes Zoom, Google Meet and Microsoft Teams calls, with an optional bot-free capture mode. It is free for individuals, and paid team plans add CRM syncing, coaching metrics and the ability to query past conversations.
Label: Vendor-described — Captured from the vendor's own materials. Not independently verified.
Best for
- Individuals who want a capable free AI meeting notetaker
- Sales and customer success teams that sync call notes to Salesforce or HubSpot
Key features
- Records Zoom, Google Meet and Teams calls, with or without a bot
- Transcripts, AI summaries and action items after each call
- Ask Fathom to search and query past conversations
- Auto-sync notes to Slack, Salesforce, HubSpot, Notion and Asana
- Team AI scorecards and coaching moments
- SOC 2 Type II, GDPR and HIPAA compliance
What it does
- Meeting recording, transcripts and AI summaries
- Action items and searchable key moments
- Ask Fathom questions across past calls
- Automatic CRM updates for teams
- AI scorecards and coaching
- Bot-free recording option (beta)
Use cases
- Take meeting notes and capture action items automatically — Records calls with summaries and action items, and can update the CRM automatically for teams.
Drawbacks & cautions
- Some AI features (action items, Ask Fathom) are limited on lower tiers
- CRM field sync requires the Business plan
- Team plans require a 2-user minimum
What users say
Across Capterra, G2 and Trustpilot reviews, Fathom is very highly rated for accurate summaries, ease of use and a generous free plan. The minority of critical reviews focus on missed recordings and slow, email-only support.
What people like
- Accurate transcripts and useful AI summaries with automatic action items capterra.com, g2.com
- Very easy to set up and use, with a clean interface capterra.com, no.trustpilot.com
- Free plan covers most individual needs capterra.com, no.trustpilot.com
- Works across Zoom, Meet and Teams and syncs notes into CRMs capterra.com, no.trustpilot.com
Common complaints
- Sometimes fails to join or record a meeting capterra.com, no.trustpilot.com, g2.com
- Struggles with overlapping speakers or poor audio capterra.com
- Support is email-only and can be slow when something breaks no.trustpilot.com, capterra.com
- Bugs with sharing recordings and access permissions capterra.com
Scores are shown as each site published them on the date checked. They come from those sites' reviewers, not from us, and they never affect our rankings. Ratings based on fewer than 10 reviews are left out. The summaries are our own words, gathered Oct 22, 2026; follow the links to read the reviews.
Alternatives
- Fireflies.ai — AI notetaker that records, transcribes, summarizes and searches your meetings
- Otter.ai — AI meeting assistant that records, transcribes and summarizes Zoom, Teams and Meet calls
Evidence
| Fact | Label | Source | Observed |
|---|---|---|---|
| api | Vendor-described | www.fathom.ai | Oct 17, 2026 |
| integrations | Vendor-described | www.fathom.ai | Oct 17, 2026 |
| overview | Vendor-described | www.fathom.ai | Oct 17, 2026 |
| pricing | Vendor-described | www.fathom.ai | Oct 17, 2026 |
Spot something wrong? Send a correction.