Overview
Fireflies.ai is an AI meeting assistant that joins calls to record, transcribe and summarize them, then makes conversations searchable. It supports 100+ languages, offers an Ask-style Q&A over meetings, conversation analytics and integrations with CRMs, project tools and dialers.
Label: Vendor-described — Captured from the vendor's own materials. Not independently verified.
Best for
- Sales, recruiting and research teams that want meeting notes pushed into CRMs and project tools
- Teams running multilingual meetings that need transcripts in 100+ languages
Key features
- AI notetaker that auto-joins calendar meetings
- Transcription with speaker recognition in 100+ languages
- AI summaries with action items and AskFred meeting Q&A
- Conversation intelligence: talk time, sentiment, topic trackers
- Uploads of audio and video files for transcription
- Integrations with Salesforce, HubSpot, Asana, Slack and more
What it does
- Meeting recording and transcription in 100+ languages
- AI summaries with action items
- Search and Q&A across past meetings
- Conversation intelligence (talk time, sentiment, topics)
- Live in-meeting assistance
- File upload transcription
Use cases
- Take meeting notes and capture action items automatically — Records and transcribes in 100+ languages with AI summaries, action items and search across past meetings.
Drawbacks & cautions
- Free plan limited to 400 minutes of storage per team and limited AI summaries
- Recording length capped (2 hours on Free and Pro)
- API rate limits vary by plan
What users say
Across Capterra, G2 and Trustpilot reviews, users mostly praise Fireflies for saving time and producing accurate, searchable meeting notes. Recurring complaints are wrong speaker names, weaker results with accents or noisy audio, and features gated to pricier plans.
What people like
- Big time savings on notes, action items and follow-ups capterra.com, uk.trustpilot.com
- Transcripts and summaries are generally accurate; some say more so than rival tools capterra.com, uk.trustpilot.com
- Intuitive and quick to set up without IT help capterra.com, g2.com
- Connects well to CRMs, Notion, Make and the API for automated workflows capterra.com
Common complaints
- Speaker names are often wrong and corrections are not remembered capterra.com, uk.trustpilot.com
- Accuracy drops with accents, overlapping speakers or less common languages capterra.com, uk.trustpilot.com, g2.com
- Some features locked to higher tiers; cost hard to justify versus free tools for some capterra.com
- Occasional reliability issues such as slow processing or missing summaries capterra.com
Scores are shown as each site published them on the date checked. They come from those sites' reviewers, not from us, and they never affect our rankings. Ratings based on fewer than 10 reviews are left out. The summaries are our own words, gathered Oct 22, 2026; follow the links to read the reviews.
Alternatives
- Fathom — Free AI notetaker for Zoom, Google Meet and Teams with summaries, action items and CRM sync
- Otter.ai — AI meeting assistant that records, transcribes and summarizes Zoom, Teams and Meet calls
Evidence
| Fact | Label | Source | Observed |
|---|---|---|---|
| api | Vendor-described | fireflies.ai | Oct 17, 2026 |
| integrations | Vendor-described | fireflies.ai | Oct 17, 2026 |
| overview | Vendor-described | fireflies.ai | Oct 17, 2026 |
| pricing | Vendor-described | fireflies.ai | Oct 17, 2026 |
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