Overview
Smith.ai offers an AI receptionist, North America-based human virtual receptionists, and a hybrid of the two for answering business calls around the clock. The AI receptionist screens spam, qualifies leads, books appointments, warm-transfers calls and sends recordings, transcripts and summaries, in English and Spanish. It integrates with CRMs such as Clio, HubSpot and Salesforce and is popular with law firms and home service businesses.
Label: Vendor-described — Captured from the vendor's own materials. Not independently verified.
Best for
- Law firms needing 24/7 intake with Clio integration
- Home service and small businesses wanting AI answering with human backup
Key features
- 24/7 AI receptionist with spam screening
- Human receptionist backup and hybrid plans
- Lead qualification and appointment booking
- Recordings, transcripts and call summaries
- Clio, HubSpot and Salesforce integration
- English and Spanish answering
What it does
- 24/7 AI call answering with spam screening
- Lead qualification and intake with custom playbooks
- Appointment scheduling, including via Calendly
- Warm transfers with context and human receptionist backup
- Call recording, transcription and summaries
- CRM logging to Clio, HubSpot and Salesforce
- English and Spanish answering
Use cases
Not mapped to a use case yet.
Drawbacks & cautions
- Free AI plan has no listed support, and custom prompting and integrations are Enterprise-only
- Human receptionist plans start at $300/month for 30 calls with $8.50–$11.50 per-call overage
- Cancellation requires 30 days' notice and each additional CRM costs $0.50/call on human plans
What users say
Across Capterra and Trustpilot reviews, Smith.ai is rated well for professional, reliable call coverage, especially by law firms. Complaints focus on inconsistent agent quality, overage costs and some billing or cancellation disputes.
What people like
- Friendly, professional receptionists who capture caller details accurately capterra.com, uk.trustpilot.com
- Reliable after-hours and weekend coverage so calls aren't missed capterra.com, uk.trustpilot.com
- Easy setup and quick changes to call handling, with responsive support capterra.com, uk.trustpilot.com
Common complaints
- Quality varies between agents, and some struggle with niche practice areas capterra.com, uk.trustpilot.com
- Overage pricing and price rises push some into bigger call plans capterra.com
- Some report cancellation, refund or billing disputes uk.trustpilot.com
- A few say the AI receptionist needs ongoing tuning for accuracy uk.trustpilot.com
Scores are shown as each site published them on the date checked. They come from those sites' reviewers, not from us, and they never affect our rankings. Ratings based on fewer than 10 reviews are left out. The summaries are our own words, gathered Oct 22, 2026; follow the links to read the reviews.
Alternatives
- Goodcall — AI phone receptionist that answers calls 24/7, captures leads and books appointments
- My AI Front Desk — AI receptionist that answers calls 24/7, books appointments, texts and follows up with leads
- Retell AI — Platform for building AI voice agents that answer and make phone calls, book appointments and transfer to humans
- Synthflow — Voice AI platform with in-house telephony for building phone agents that answer, book and qualify calls
Evidence
| Fact | Label | Source | Observed |
|---|---|---|---|
| capabilities | Vendor-described | smith.ai | Oct 22, 2026 |
| hasApi | Vendor-described | docs.smith.ai | Oct 22, 2026 |
| pricing | Vendor-described | smith.ai | Oct 22, 2026 |
| pricing | Vendor-described | smith.ai | Oct 22, 2026 |
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