Overview
My AI Front Desk (Frontdesk) is an AI front-office platform that answers business calls around the clock, qualifies leads and books appointments against a live calendar. It also handles SMS, email, web chat and WhatsApp, can transfer calls to a human, and stores history in a built-in CRM. It targets small businesses including property management, retail, therapy practices, real estate, legal and automotive.
Label: Vendor-described — Captured from the vendor's own materials. Not independently verified.
Best for
- Small businesses that miss calls and want an AI phone receptionist
- Agencies reselling AI receptionists (Partner/Enterprise plan)
Key features
- AI phone receptionist that answers, qualifies and books appointments
- Web chat and two-way SMS
- Built-in CRM updated from calls, chats and texts
- Sequence automations and ticketing
- Supports 20+ languages
- Zapier integration; API on Partner/Enterprise
What it does
- 24/7 AI phone receptionist on your existing number
- Appointment booking against a live calendar
- Warm call transfer or alert with transcript
- Two-way SMS, web chat, email and WhatsApp
- Outbound calls and follow-up sequences
- Built-in CRM
Use cases
- Answer missed calls and book jobs while you're on site — Answers calls 24/7 on your existing number, books against a live calendar and sends a transcript or warm transfer.
Drawbacks & cautions
- Includes 200 voice minutes per month; extra voice is $0.25 per minute
- API access is listed only on the Partner/Enterprise plan
- Limited to 20 outbound calls per day on Business
What users say
Review volume is small. On Trustpilot, users credit My AI Front Desk with easy setup and 24/7 call answering, but several report billing, refund and support problems; G2 is positive but shows few reviews, and the single Capterra review is negative.
What people like
- Simple to set up without technical skills fr-be.trustpilot.com
- Answers calls around the clock so fewer leads are missed fr-be.trustpilot.com, capterra.co.uk
- Built-in CRM and features work together, saving manual work fr-be.trustpilot.com
Common complaints
- Refund requests refused and charges after trial or cancellation reported fr-be.trustpilot.com
- Support slow or unresponsive, even during trials fr-be.trustpilot.com, capterra.co.uk
- Advanced setups need Zapier and can be hard to get working; promised integrations questioned capterra.co.uk
- Some found AI results inconsistent for their business fr-be.trustpilot.com
Scores are shown as each site published them on the date checked. They come from those sites' reviewers, not from us, and they never affect our rankings. Ratings based on fewer than 10 reviews are left out. The summaries are our own words, gathered Oct 22, 2026; follow the links to read the reviews.
Alternatives
- ElevenLabs — AI voice generation, voice cloning, dubbing, transcription and music via app and API
- Fliki — Turn scripts, blog posts and slides into narrated videos with AI voices, avatars and translation
- Murf AI — AI voice generator for voiceovers, dubbing and text-to-speech API
- Retell AI — Platform for building AI voice agents that answer and make phone calls, book appointments and transfer to humans
Evidence
| Fact | Label | Source | Observed |
|---|---|---|---|
| capabilities | Vendor-described | www.myaifrontdesk.com | Oct 17, 2026 |
| integrations | Vendor-described | www.myaifrontdesk.com | Oct 17, 2026 |
| overview | Vendor-described | www.myaifrontdesk.com | Oct 17, 2026 |
| pricing | Vendor-described | www.myaifrontdesk.com | Oct 17, 2026 |
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