Overview
ServiceM8 is job management software for trade and field service businesses covering scheduling, quoting, invoicing, checklists, job photos and card payments. Plans are priced by the number of jobs per month with unlimited users on paid plans. It includes AI helpers for reports and voice-note transcription, and an optional phone add-on.
Label: Vendor-described — Captured from the vendor's own materials. Not independently verified.
Best for
- Trades and service contractors, from sole traders to larger teams
- Small businesses wanting job-volume pricing rather than per-user pricing
Key features
- Job scheduling with push notifications to staff
- Quotes and invoices sent by email or SMS
- Checklists, job photos/videos and client job history
- Online bookings, card payments and accounting sync
- Staff GPS tracking and automatic time tracking
- AI Smart Helpers, e.g. describe a report and AI builds it
What it does
- Scheduling, dispatch and job history
- Quotes, invoices and card payments
- Online bookings and recurring jobs
- Checklists, forms, certificates and job photos
- AI Smart Helpers and voice-note transcription
- REST API and add-on marketplace on paid plans
Use cases
- Quote, schedule and invoice trade jobs from one app — Job management for trades priced by jobs per month, with quotes, invoices, card payments and job photos.
Drawbacks & cautions
- Free plan is limited to 1 user and 30 jobs per month and charges 10c per SMS
- Job costing and markup billing require Premium ($149/month)
- API, Zapier and n8n require Starter or above
What users say
Across Capterra and GetApp reviews, users praise ServiceM8's ease of use, mobile app and affordable job-based pricing. Recurring complaints are about Android support (from older reviews), support responsiveness and gaps in inventory and reporting.
What people like
- Simple and intuitive for both office and field staff, with a strong mobile app capterra.com, getapp.com
- Customizable quotes, invoices and automated customer notifications cut admin time capterra.com, getapp.com
- Job-volume pricing seen as affordable for small businesses capterra.com, getapp.com
- Good integrations with Xero, QuickBooks Online and MYOB capterra.com
Common complaints
- Long-running complaint about weak or missing Android support (vendor now lists an Android app) capterra.com, getapp.com
- Support can be chat-only, slow or generic when issues are urgent capterra.com, getapp.com
- Gaps in inventory, purchase orders, reporting and template customization capterra.com, getapp.com
- Costs grow with job volume, plus payment processing and storage fees capterra.com, getapp.com
Scores are shown as each site published them on the date checked. They come from those sites' reviewers, not from us, and they never affect our rankings. Ratings based on fewer than 10 reviews are left out. The summaries are our own words, gathered Oct 22, 2026; follow the links to read the reviews.
Alternatives
- Housecall Pro — Field service software for home service businesses: scheduling, dispatch, invoicing, payments and AI call answering
- Jobber — Field service software for quoting, scheduling, invoicing and payments for home service businesses
- Workiz — Field service software for scheduling, dispatch, invoicing and AI call answering for home services
Evidence
| Fact | Label | Source | Observed |
|---|---|---|---|
| hasApi | Vendor-described | developer.servicem8.com | Oct 17, 2026 |
| pricing | Vendor-described | www.servicem8.com | Oct 17, 2026 |
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