Overview
Grok is an AI chatbot available at grok.com, on iOS and Android, and inside X. It offers chat with step-by-step reasoning, live web and X search with citations, multi-agent reasoning, voice conversations, file and image analysis, and text-to-image and text-to-video generation through Imagine. A business plan adds admin controls and connectors, and developers can reach the models through an API.
Label: Vendor-described — Captured from the vendor's own materials. Not independently verified.
Best for
- Individuals wanting a general AI assistant with real-time web and X answers
- Users who want chat plus image and video generation in one app
Key features
- Chat for questions, writing, brainstorming and coding
- Real-time answers drawing on the web and X
- Image and video creation with Grok Imagine
- Hands-free voice conversations
- File uploads for analysis and summarization
- Connectors for email, files and calendar
What it does
- Live web and X search with citations
- Multi-agent reasoning
- Voice conversations
- Text-to-image and text-to-video (Imagine)
- File, PDF and image analysis
- Canvas for long-form writing
Use cases
Not mapped to a use case yet.
Drawbacks & cautions
- Higher limits and multi-agent reasoning need a paid plan
- API usage is billed separately from plan usage
- Video generation is limited to short clips (up to 15 seconds per the product page)
What users say
Trustpilot reviews are heavily negative, centered on billing, refunds and unreachable support, plus usage limits and accuracy. The minority of positive reviews mostly praise its research help and creative image and video tools.
What people like
- Handy for quick research and fact-checking questions uk.trustpilot.com
- Image and video generation is fun and seen as good value by some users uk.trustpilot.com
Common complaints
- Unexpected charges, renewals and hard-to-get refunds on subscriptions uk.trustpilot.com
- Little or no human support; automated help loops without escalation uk.trustpilot.com
- Usage caps on image and video generation run out quickly uk.trustpilot.com
- Reports of factual errors, coding mistakes and declining image quality uk.trustpilot.com
Scores are shown as each site published them on the date checked. They come from those sites' reviewers, not from us, and they never affect our rankings. Ratings based on fewer than 10 reviews are left out. The summaries are our own words, gathered Oct 22, 2026; follow the links to read the reviews.
Alternatives
- ChatGPT — General-purpose AI chat assistant for writing, research, analysis, images and coding
- Claude — AI assistant for writing, analysis, research and coding, with Claude Code included on paid plans
- Google Gemini — Google's AI assistant for chat, research, images and video, built into Google apps
- Perplexity — AI answer engine that searches the web and returns cited answers and research reports
Evidence
| Fact | Label | Source | Observed |
|---|---|---|---|
| capabilities | Vendor-described | x.ai | Oct 17, 2026 |
| integrations | Vendor-described | x.ai | Oct 17, 2026 |
| pricing | Vendor-described | x.ai | Oct 17, 2026 |
Spot something wrong? Send a correction.