Overview
ClickUp is a work management platform that combines tasks, projects, docs, whiteboards and team chat in one workspace. Its Brain AI layer works across tasks, docs and conversations, and configurable AI agents can handle recurring work such as intake, assignment and status updates. It is used by teams to plan and track projects.
Label: Vendor-described — Captured from the vendor's own materials. Not independently verified.
Best for
- Teams wanting tasks, docs, chat and goals in one workspace
- Cross-functional teams needing customizable workflows and AI agents
Key features
- Projects with List, Board and Gantt views, sprints and goals
- Docs, wikis, whiteboards and chat
- Brain AI with model choice and workspace search
- Super Agents and prebuilt AI agents
- AI Notetaker and AI Writer
- Dashboards, automations, time tracking and forms
What it does
- Tasks, lists, boards, sprints and Gantt charts
- Docs, wikis and whiteboards
- Team chat inside the workspace
- Brain AI assistant with a choice of AI models
- Configurable AI agents for recurring work
- Automations and time tracking
Use cases
Not mapped to a use case yet.
Drawbacks & cautions
- Free plan limits include 60 MB storage, 100 automation executions and 500 AI credits per workspace
- Full AI features are an add-on charged per user
- Pricing page shows two conflicting plan sets, so current plan names should be checked
What users say
Across Capterra and Trustpilot reviews, users value ClickUp's all-in-one flexibility for organizing team work. Frequent complaints are performance lag, a steep learning curve, and pricing or plan changes.
What people like
- Puts tasks, docs and communication in one place, cutting app switching capterra.com, pl.trustpilot.com
- Highly customizable views, dashboards and automations capterra.com, pl.trustpilot.com
Common complaints
- Lag and slow loading, especially in large projects capterra.com, pl.trustpilot.com
- Steep learning curve; the feature volume overwhelms beginners capterra.com, pl.trustpilot.com
- Pricing and AI add-on costs feel confusing; features moved to higher tiers pl.trustpilot.com
- Mobile app is less capable and can be buggy capterra.com
Scores are shown as each site published them on the date checked. They come from those sites' reviewers, not from us, and they never affect our rankings. Ratings based on fewer than 10 reviews are left out. The summaries are our own words, gathered Oct 22, 2026; follow the links to read the reviews.
Alternatives
- Google Workspace (with Gemini) — Business email, docs, storage and video meetings with Gemini AI built into Gmail, Docs, Sheets and Meet
- Microsoft 365 Copilot — AI assistant add-on for Word, Excel, PowerPoint, Outlook and Teams grounded in work data
- Microsoft Copilot — Microsoft's AI assistant, free on its own and built into Word, Excel, PowerPoint and Outlook
- monday.com — Work platform for projects, CRM and service with automations and AI agents
Evidence
| Fact | Label | Source | Observed |
|---|---|---|---|
| capabilities | Vendor-described | clickup.com | Oct 17, 2026 |
| hasApi | Vendor-described | developer.clickup.com | Oct 17, 2026 |
| pricing | Vendor-described | clickup.com | Oct 17, 2026 |
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